Introduction
Riapp Home Frames ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website boobyriapp.media or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, postal address when you submit enquiry forms or request quotes
- Service Information: Details about the services you're interested in, property information relevant to installations
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: Information about how you use our website, including pages visited and time spent on pages
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotes for our services
- To arrange and conduct home surveys at your property
- To process and fulfil orders for window and door installations
- To communicate with you about your project, including updates and aftercare
- To improve our website and services based on how you interact with our site
- To comply with legal obligations and protect our legitimate business interests
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given us permission to contact you
- Contract: Where processing is necessary for a contract we have with you, or to take steps at your request before entering into a contract
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
- Legal Obligation: Where we need to comply with a legal requirement
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential
- Installation teams and surveyors who require information to provide our services
- When we believe release is appropriate to comply with the law or protect our rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enquiries that do not result in a sale, we retain data for up to 2 years. For customers, we retain records for 10 years to support our warranty obligations.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate personal data
- The right to erasure of your personal data
- The right to restrict processing of your personal data
- The right to data portability
- The right to object to processing of your personal data
To exercise any of these rights, please contact us at [email protected]
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Riapp Home Frames
47 Queensway Industrial Estate
Manchester M15 4FH
Email: [email protected]